Accessibility Statement

Last updated: [11/23/2025]

Dwelza is committed to making our website and services accessible to as many people as possible, including individuals with disabilities. We believe that everyone should be able to browse, understand, and purchase our products in a way that respects their dignity, independence, and comfort.

This Accessibility Statement describes the steps we are taking, the standards we aim to follow, and how you can contact us if you need assistance using our website.

1. Who we are

This Accessibility Statement applies to the website operated at dwelza.shop (the “Site”) by:

Dwelza
19930 Chestnut Ct
Lynwood, Illinois 60411
United States

Tel: +1 708-929-8844
Email: info@dwelza.shop

Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM Central Time (CT)

We currently sell and ship only within the United States.

2. Our commitment to accessibility

We are working to improve the accessibility and usability of our Site on an ongoing basis.

As a small, independently operated business, we may not yet be fully compliant with all accessibility standards, but our goal is to make our Site easier to use for all visitors, including people who rely on assistive technologies.

We aim to take into account widely recognized web accessibility guidelines, such as the Web Content Accessibility Guidelines (WCAG) 2.1, as a reference point for our improvements.

3. Measures we are taking

To support accessibility, we seek to:

  • Use clear and consistent navigation across the Site

  • Use readable fonts and appropriate text sizes

  • Aim for sufficient color contrast between text and background

  • Provide text alternatives for meaningful images where appropriate

  • Structure headings and content in a way that assists screen readers

  • Avoid relying solely on color to convey important information

  • Maintain forms that are as clear and understandable as possible

As we update or add content, we take accessibility into consideration and, where feasible, incorporate best practices to reduce barriers.

4. Ongoing improvements

Accessibility is an ongoing effort for Dwelza.

We recognize that some parts of the Site may still present difficulties for certain users. This can be due to technical limitations, legacy content, third-party tools, or the constraints of our current resources.

When we identify issues, we will:

  • Prioritize fixing accessibility barriers that significantly affect core features such as browsing products, adding items to the cart, and completing checkout

  • Gradually improve the structure and labeling of content to better support assistive technologies

  • Review new features and content updates for potential accessibility impact before or soon after they are implemented

We welcome feedback from users about any barriers they encounter.

5. Third-party content and services

Our Site may use or embed third-party content or services, such as:

  • E-commerce platform and checkout tools

  • Payment processors

  • Analytics tools

  • Embedded images or media hosted on other platforms

While we do not control the design or code of third-party components, we encourage our providers to support accessibility and we take accessibility into account when choosing or reviewing third-party tools.

If you experience an accessibility issue that appears to be related to third-party content or services, please let us know. We will review the issue and, where possible, explore adjustments or alternatives.

6. Supported technologies

The accessibility of our Site relies on a combination of:

  • Modern web browsers (such as current versions of Chrome, Safari, Firefox, Edge)

  • Standard operating systems (such as current versions of Windows, macOS, iOS, Android)

  • Assistive technologies (such as screen readers, screen magnifiers, voice recognition software), when used with compatible browsers and devices

For the best experience, we recommend using up-to-date browser and operating system versions. Older or unsupported browsers may not provide the same level of accessibility.

7. If you need help placing an order

If you experience any difficulty accessing any part of our Site or completing a purchase, we are here to help.

You can contact us for assistance with:

  • Getting information about a product (dimensions, materials, availability, pricing)

  • Placing an order or completing checkout

  • Tracking an order or understanding our Shipping and Refund Policies

You may reach us during customer service hours using the following details:

Tel: +1 708-929-8844
Email: info@dwelza.shop

When you contact us, it can be helpful if you let us know:

  • The page or feature where you encountered a problem

  • The type of device and browser you were using

  • Any assistive technology you rely on (for example, a screen reader or screen magnifier)

We will do our best to provide the information or service you need through an accessible channel, such as by phone or email.

8. Feedback and reporting accessibility issues

We welcome feedback about the accessibility of dwelza.shop.

If you:

  • Encounter specific accessibility barriers on our Site

  • Have suggestions for improvements

  • Need information in an alternative format

Please contact us at:

Dwelza
19930 Chestnut Ct
Lynwood, Illinois 60411
United States

Tel: +1 708-929-8844
Email: info@dwelza.shop

We will review your feedback and, where feasible, work to address the issue and improve our Site.

9. Future updates

We may update this Accessibility Statement from time to time as our Site evolves and as accessibility standards and best practices change.

When we make significant changes to our accessibility approach, we will reflect those changes in this Statement and update the “Last updated” date at the top.

We encourage you to review this Accessibility Statement periodically to stay informed about how we are working to make dwelza.shop more accessible to everyone.