Payment Policy

This Payment Policy describes the accepted payment methods and related terms for purchases made through the DWELZA online store at DWELZA.shop. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for all purchases:

Credit Cards & Debit Cards: We accept payments via Visa and Mastercard.

Secure Processing: All card payments are securely processed through our e-commerce platform, Shopify Payments. Your full card details are encrypted and never stored on our servers.

2. Payment Timing and Authorization

Payment Authorization: When you place an order, your card will be authorized for the total order amount (including taxes and shipping fees). The actual charge is placed at the time your order is shipped.

Pre-authorization: This authorization may temporarily reduce your available credit balance, depending on your card issuer's policies.

3. Pricing and Currency

Currency: All prices listed on our store are in U.S. Dollars (USD).

Pricing: The price charged will be the price stated on your order confirmation email. We reserve the right to correct any pricing errors.

4. Billing and Payment Issues

Accurate Information: You agree to provide current, complete, and accurate payment and account information for all purchases.

Failed Payments: If your payment fails (e.g., due to insufficient funds, declined card, or invalid card information), we will be unable to process and ship your order. You will receive a notification, and you will need to update your payment information to proceed.

Surcharges: Currently, DWELZA does not impose any surcharges for using credit cards. Please note that under the rules of card networks like Visa and Mastercard, merchants may in certain circumstances be permitted to add a surcharge for credit card use (typically up to 3%), but they must generally treat different cards within the same category (e.g., all premium rewards cards) the same way. Our policy is not to apply such surcharges.

5. Refunds and Disputes

Refunds: All refund requests are handled in accordance with our separate Refund Policy. Approved refunds will be credited back to your original payment method. Processing times may vary depending on your card issuer.

Billing Disputes: For any billing discrepancies or disputes, please contact us first at info@dwelza.shop before contacting your card issuer. We are committed to working with you to resolve any issues amicably.

6. Security

We take the security of your payment information seriously. Our store uses SSL (Secure Socket Layer) technology and complies with PCI-DSS (Payment Card Industry Data Security Standards) requirements to protect your data during transmission.

7. Changes to This Payment Policy

We reserve the right to update this Payment Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions about this Payment Policy or your payment, please contact us at:

Email: info@dwelza.shop

Phone: +1 708-929-8844

Address: 19930 Chestnut Ct, Lynwood Illinois 60411, United States